Awarding a facilities contract is a multi-year commitment. Before you sign, pressure-test your shortlist with these seven questions:

1. Is the vendor verified — identity, GST, insurance?
2. Can they show reference sites of your size and sector?
3. What is their escalation SLA for after-hours incidents?
4. How do they staff and train for your site — and what’s attrition like?
5. Is pricing itemized — or a lump sum hiding exclusions?
6. What certifications back their compliance claims?
7. How will they report — dashboards, monthly reviews, or nothing?

Post your requirement on ICR and compare itemized bids from verified suppliers side by side.